The Consumer Duty: One Year On
Introduction One year after the introduction of the FCA’s Consumer Duty, the regulatory landscape for financial services firms has seen significant changes. Designed to set higher and clearer standards of consumer protection, the Duty has required firms to embed the principles of fairness, transparency, and customer-centricity into their operations. This Blog reflects on the FCA’s […]
Understanding Consumer Duty
Understanding Consumer Duty Consumer Duty, as articulated by the FCA, embodies the fundamental principle that firms must act in the best interests of their customers and treat them fairly. This overarching mandate encompasses three key pillars: Need support with compliance? Contact us.